About this Site
The GSK Direct website is operated by GlaxoSmithKline UK Limited (“GSK”, “we” or “us”). We are registered in England and Wales under Company number 04310159, our registered office is at 980 Great West Road, Brentford, Middlesex, TW8 9GS
GSK respects the privacy of visitors to its web sites and is committed to the protection of their personal information. This Privacy Policy explains the data collection and use practices of the GSK Direct site (the “Site”). Please read this Policy carefully before providing us with any personal information. We reserve the right to change this Policy and any revised Policy will be posted here.
We ask that you do not use our Site if you do not agree with the privacy practices described in this Policy.
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Binding Nature
By accessing and using GSK Direct and submitting your personal information, you agree and consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy. Your use of this website will constitute acceptance of the Policy in place at that time.
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Description of the information GSK may collect
When you visit GSK Direct, we collect two types of information:
1. Personally Identifiable Information
GSK collects personally identifiable information (i.e. information from which you can be identified) such as your name, address, telephone number and email address as provided by you when you: register, enter a competition online or place an order with us and enter your payment card details.
We will use this information to:-
- process your order to completion;
- to help us ensure that all customers are genuine;
- contact you if necessary to obtain further information to assess the suitability of a Pharmacy medicine ordered from this Site (if applicable);
- contact you if necessary to provide appropriate advice on the safe and effective use of a Pharmacy medicine purchased from this Site (if applicable); and/or
- contact you in the event of an emergency, such as a product recall.
In the event that we need to contact you as set out above, you agree that we may do so by email or telephone, where appropriate.
We may also use the information you provide to respond to your requests (if any), improve our level of service and the content of the Site to make your shopping easier in the future (including personalising the Site); provide you with tips and helpful information; seek your views on our products and services; and for our own internal purposes such as market research and statistical analysis.
If you “opt in” to receiving our quarterly email newsletter and other information about GSK Direct including details of our promotions and special offers; and/or about the brands and services offered by GlaxoSmithKline Consumer Healthcare, we will use your information (including information about your shopping preferences) to send you this material (by email or post). If you do not “opt in” to receiving the newsletter and other information about GSK Direct, we will not be able to send you special offers, promotions or discount vouchers.
This Site is not intended or designed to attract children under the age of 13. We do not knowingly collect personally identifiable information via this Site from visitors in that age group without the explicit consent of a parent or guardian.
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2. Non-Personally Identifiable Information
GSK also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to our web sites, the number of visitors to each page of our web sites, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our web sites so that we may improve them and the services we offer. We may also share this information with other companies within the GlaxoSmithKline group and with other third parties. NO PERSONALLY IDENTIFIABLE INFORMATION IS DISCLOSED IN THIS PROCESS.
Use of IP Addresses
An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
GSK, or third party companies acting on behalf of GSK, may collect IP addresses for the purposes of systems administration and to audit the use of our Site. We do not ordinarily link a user's IP address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we may use IP addresses to identify users of our Site when we feel it is necessary to enforce compliance with the Site's terms of use, or to protect our service, site or other users.
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Cookies
This Site uses a technology called "cookies". A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies help us to provide additional functionality to the Site, for example:
- help us to estimate our audience size and usage patterns;
- store information about your preferences, and therefore customise our Site according to your individual interests;
- make your searches faster;
- recognise you when you return to our Site.
In all cases in which cookies are used, we will not collect personally identifiable information without your explicit permission. The only personally identifiable information GSK collects is the information you voluntarily provide.
You have the ability to accept or decline cookies. Most Web Browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet Browser’s instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site or any other web sites that you visit.
If you wish to disable GSK’s ability to track your website interactions, you have the ability to opt-out of our third party tracking software. Visit http://www.omniture.com/privacy/optout.html?return_url=&javascript_enabled=true and follow the Opt-Out Policy Instructions. The opt out process will require that you permit the placement of a cookie on your computer that indicates that you do not wish to be tracked by GSK. In the event you remove your cookies from your computer, tracking will resume.
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How we protect your personal information
GSK is committed to protecting the security of your personal information. GSK uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide to GSK on computer servers with limited access that are located in controlled facilities. While we cannot guarantee that loss, misuse or alteration to data will not occur, we make every commercially reasonable effort to prevent such unfortunate occurrences.
Sharing personally identifiable information with third parties
GSK will not sell or rent personally identifiable information to any third party for any purpose. Sometimes selected third parties are however used to provide GSK with support services in connection with its web sites and such parties may, from time to time, have access to your information to enable them to provide those services to GSK. Please rest assured that all companies providing such support services are required by GSK to meet the same standards of data protection as GSK and are prohibited from using the information for their own marketing purposes.
In certain special cases, we may disclose your personally identifiable information in the following circumstances:
- when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with GSK's rights, property or operations, other users of this site, or anyone else who could be harmed by such activities; or
- when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.
Personal information collected on the Site may be stored and processed in your country of residence or any other country in which GSK or its affiliates, subcontractors or agents maintain facilities, and by using the Site, you consent to any transfer of information outside of your country of residence. GSK will ensure that if information is transferred outside your country of residence, it will still be treated in accordance with this Privacy Policy.
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Links to other web sites
This Site may provide links to other GSK and third party web sites as a service to our users. The Privacy Policy described here does not apply to those sites. Please ensure you check the legal and privacy statement posted on each site you link to.
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Changes
We may occasionally update this privacy policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site constitutes your agreement to the Privacy Policy and any updates.
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Registration
If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have already placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account
When purchasing Pharmacy medicines from this Site you will be asked to provide some additional information about your health, so that GSK pharmacy staff can check that the medicine is suitable for you. This information is encrypted before it is sent to us. When received we hold it securely on our systems, where it can be viewed only by GSK’s pharmacy staff. Any further correspondence between the pharmacy and yourself will be treated as confidential and held securely. In the event that we need to contact you about the suitability of a Pharmacy product ordered, we may do so by email or telephone, as appropriate.
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Security
We encrypt all our personal information (including card details, name and address). This means that your information is protected by a unique key or code as it travels over the Internet.
Please be aware that GSK will only ever contact customers requesting confirmation of account details:-
- If your card is declined at the point of payment (this is not the same as the automatic pre authorisation which happens when you order your products online); or
- In certain circumstances a refund to your card is required as our Customer Services Team colleagues do not have access to your payment card details;
If we contact you we will never ask for your password. We advise you never to enter your account number or password into an email or after following a link from an email. In order to provide a safe, secure shopping environment for all customers and to ensure we only serve genuine customers, GSK reserves the right to use reputable security devices and systems (with or without the services of a third party) as necessary.
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